This is not an exact API but used as as a reference solution. On the client end port , a front-end layer chat window is created and any message that is posted here goes to the server and then reaches the Twilio chat client. A token is created at Twilio which is necessary to create a channel… Both the server and client, we have Index. Js and create-channel.
At Glance, we enjoy partnerships with companies that share our passion for bringing humanity into the digital customer experience, which is why we are excited to announce our latest integration with Twilio Flex. When agents can see what the customer can see and recommend the best outcome, positive results follow. Contact centers can see increased revenue growth through improved customer satisfaction and loyalty, and service center efficiency.
When a new Flex project is created, three Twilio Studio flows are automatically created for routing your incoming communications to Flex:. For a more in-depth explanation of how messaging flows work, please see Flex Messaging Orchestration Twilio Docs. Notice : The default Studio flows are integral to routing incoming communications to Flex, and must not be deleted.