If you want to be on top of your game, all elements need to run smoothly and efficiently. You need to take care of it and have it under control. One of the most crucial piece of your business puzzle is customer satisfaction. The term may seem to be self-explanatory, but we believe it should be covered in depth. To put it simply, it is about whether or not you succeeded in making your customers happy and will they continue being your customers in the future. It depends on all the elements of a customer doing business with you: customer service, your website or landing page, placing orders, product quality and return policy.
The Importance of Customer Satisfaction
The Importance of Customer Satisfaction | Landingi
Some of the characteristics and activities of a successful hotel business are proper presentation and constant improvement of qualitative services, which exceeds the expectations of customers in every way including from pre-booking to post-stay. Someone say that service quality and customer satisfaction is critical for the service survival. So what are they? Both of them are intangible but the exact definition is still a controversial issue. Customer satisfaction definition is based on the expectation disconfirmation point of view! Before purchasing or using a product or service, customers always have their personal expectation about its performance.
Service Quality And Its Importance Marketing Essay
They have also realized the benefits of public transportation. With the usage of public transportation, less people are driving individual cars and in turn less dangerous pollutants being emitted. Public transportation helps create a sustainable city by minimizing resources while still helping the workforce and general population where they need to go.
Customer like the free advertisement, they can pass the information by word of mouth. There is research indicate that if you lose a loyalty customer you may lose potential customer. So satisfy the customer is very important for the hotel.